Refund policy
Thank you for shopping with Drizzy Frames, your trusted source for high-quality sunglasses. We are committed to ensuring that our customers are completely satisfied with their purchases. However, we understand that situations may arise where a refund is necessary. Therefore, we have established the following refund policy:
- Returns: If for any reason you are not satisfied with your purchase, you may return the product to us within 14 days of receipt. The product must be in its original condition and packaging, with all tags attached. Returns are subject to a 10% restocking fee.
- Exchanges: If you receive a damaged or defective product, please contact us within 7 days of receipt to arrange for an exchange. We will replace the product at no additional cost to you.
- Refunds: Refunds will be issued within 7-10 business days of receipt of the returned product. The refund will be issued in the same form of payment as the original purchase. Shipping fees are non-refundable.
- Sale items: All sale items are final and cannot be returned or exchanged.
Please note that all returns must be authorized by our customer service team. To initiate a return, please contact us at [insert contact information] and provide your order number and reason for the return. We will provide you with a return authorization number and instructions on how to return the product.
We take pride in providing our customers with high-quality products and excellent customer service. If you have any questions or concerns about our refund policy, please do not hesitate to contact us. Thank you for shopping with Drizzy Frames!